I’ve heard from many of you since publishing my interview with Diane Loosle, Director of Patron Services at FamilySearch on the topic of FamilySearch ending its microfilm lending program on August 31, 2017. As fate would have it, just as the interview published, the unexpected happened – microfilm ordering capability ceased. That was when emails like this one started to arrive in my inbox:
Last Monday there was a computer software upgrade (or downgrade as I call it) in the FamilySearch catalog system which now prevents ordering of a mass number of microfilms ahead of the deadline this week…I am not confused about what is going on. I volunteer at an FHC and to date we have ordered some 600 films to complete our collection (these records will never be digitized.) We have ordered all the vital records we can. We have more than 9000 films at our little FHC, but now we want to order the Naturalization records and the system says “Film #—- does not exist.” This is happening on a global scale and even with films we already own. German, Lithuanian, Swedish, Chicago, Sacramento, Dallas, you name the city, this error message is showing up…Since you had a conversation with Diane recently, is there a way you can share this with her and find out how we can address this stumbling block. This is now a week old…
“There was an update to the software that had unintended consequences in that it broke the online film ordering systems connection to the FamilySearch Catalog. People were unable to order the films they desired for a little less than one week. This timing of course was very unfortunate. The situation has been remedied in the software so orders have resumed and because of this issue, the decision has been made to extend the film ordering deadline by one week to September 7th to make up for the week that the software was down. We apologize for the inconvenience this has caused people and are anxious to ensure that they are able to order the films they desire. We now need everyone’s assistance to get the word out to their friends that if they experienced this issue in trying to order they will be able to get their orders in now.
Thanks for your help on this Lisa. This was an incredibly unfortunate event with timing which couldn’t have been worse. This is of course and evolving situation at this point. I will keep you posted if anything else changes. The software that we use for this is quite archaic, a real dinosaur in the technology world. We are literally praying that it will hold up under the additional load. While we don’t anticipate any further problems, it is possible, so I will keep you in the loop should anything happen” -Diane